InferenceLanguage in. Resolution out.
Natural language parsed to structured action — across support queues, sales funnels, and internal ops. No human touches the thread.
Rolling 60-min window — live
Across all active tenants
P50 latency — production fleet
Active right now
Top-1 intent accuracy across 47 languages
Classification that doesn't hedge on ambiguous input.
The intent engine reads full conversational context — not just the last utterance. Confidence thresholds are tunable per intent class. When the model isn't certain, it says so and escalates cleanly rather than guessing and compounding error.
Performance Benchmarks
Model Specification
Intent Library Coverage
Support
214 built-in intents
Sales
89 built-in intents
Ops
143 built-in intents
Custom
Unlimited via SDK
Classification Pipeline
Dialog turns per session — full context retained
Multi-turn flows that don't lose the thread at turn 12.
Dialog state is tracked across 512 turns with configurable TTL. Slot filling combines rule-based extraction with LLM-assisted disambiguation. When confidence drops below threshold, escalation fires in under 120ms with full context handed to the agent.
Session Management
Flow Authoring
Conversation State Machine
Avg turns to resolution
4.2
Escalation rate (median)
3.1%
Slot fill accuracy
96.8%
Webhook delivery latency at P99 — across all connected channels
Routes to wherever the conversation lives — without middleware glue.
Native connectors for Zendesk, Intercom, Salesforce, Slack, and Twilio ship out of the box. Everything else hits the REST or gRPC API. Rate limits are per-tenant, not shared. Retries are automatic with exponential backoff.
Native Connectors — v3.1 API
Rate Limits & Delivery
Protocol Support
Median queue deflection rate across enterprise deployments
Every conversation leaves a data trail. We make it readable.
Real-time dashboards update within 2 seconds of event. Deflection rates, confidence distributions, escalation triggers, and CSAT deltas are all first-class metrics — not post-processed exports. Pipe raw events to your data warehouse via Redshift, BigQuery, or Parquet.
Benchmark Outcomes — Enterprise Tier (n=142 deployments)
Data Infrastructure
Uptime SLA — measured monthly, credited automatically
Compliance sign-off shouldn't take three quarters.
SOC 2 Type II, ISO 27001, HIPAA BAA, PCI DSS Level 1 — all current. Audit logs are immutable, retained for 7 years, and exportable on demand. PII is redacted before it reaches storage. Your legal team gets a shared compliance portal, not a PDF.
Certifications & Compliance Status
Encryption & Storage
Access Control
The specs are on the page.
The engine is in the sandbox.
Pre-loaded with a sample support conversation tree. Route a ticket, test an escalation, inspect the intent confidence score in real time.